To Our Valued Customers,
I want to personally acknowledge and apologize for any inconvenience you may be experiencing as a result of global delays affecting the shipment of our orders. I want you to know that I, along with our whole Thermador team, greatly value your business and trust in our brand.
You may be aware of the serious shortages in global supplies of parts and materials currently affecting a great many industries around the world. These shortages — amongst other logistical issues — affect the whole appliance industry, including our Thermador brand, and certainly our customers. This worldwide situation has made keeping up with an increased demand for our products very challenging. In some instances, this has resulted in extensive delays in the fulfillment of orders. The length of these delays vary from product to product on a daily basis, please see below the delivery lead times for each product category:
|Product Category||Delivery Lead Times|
|PCG - Cooking|
|Single Ovens||4-6 months|
|Double / Combination Ovens||7-10 months|
|Induction cooktops||6-9 months|
|Gas cooktops||2-5 months|
|PDC - Dish Care|
|PRF - Cooling|
|Free standing Fridge/FDBM||2-3 months|
|Built in Fridge/Freezer Columns||6-9 months|
|Built in Wine Columns||4-6 months|
|Under Counter||6-9 months|
|Coffee machine||4-6 months|
Please also see our Frequently Asked Questions for more information.
I wish to be up front with you about this topic. Please know that our whole team at Thermador is working diligently to improve the situation and that we are doing our best to manage this on a level of personalized commitment — from the factory floors to our corporate offices, everyone in our organization is fighting to get every single unit out to every single customer.
Please reach out to our Thermador customer support team if you have any additional questions. Please also remain in contact with your retailer or builder regarding updated information concerning your order. I want to take this time to personally thank you in advance for your patience and loyalty and know that our whole team looks forward to fulfilling our commitment to you.