Customer Care

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Frequently Asked Questions

Select a product category below to view helpful cleaning & care guidelines, usage instructions, and troubleshooting tips.

We're ready to help.

Browse our online resources to register your product, learn use & care tips, find manuals, buy accessories & parts, find a Thermador authorized servicer for repair needs, and view warranty details.

Product Registration

Register to receive efficient customer service and special offers.

How-To Product Videos

Learn how to best care for your appliance and stainless steel.

CAD Files, Specs & Manuals

Enter your model number to find the latest manuals and specifications.

Thermador Appliance Care & Tune Up

We are excited to introduce our factory certified appliance care program: At Your Service

Cooking Accessories

Complement your kitchen with griddles, grills, teppanyaki pans, and more.

Water Filters

Reduce impurities for great-tasting water.

Cleaners & Descalers

Clean and descale your appliances regularly to help maintain performance.

Stainless Steel Conditioner

Condition your stainless steel for a beautiful shine.


View information about Thermador product warranties.

Service & Repairs

If you live in an area with Thermador Factory Service, you can book a service visit online. Click “Book Now” to see if you can book a service visit with a Thermador technician or if a Thermador authorized service agency is available in your area.

Safety Notices

View product recall and safety notice information.

Contact Us

Thermador support is here to provide an exceptional customer experience.


Download a print or digital Thermador catalog for product information and kitchen design ideas.

Newsletter Signup

Subscribe to our newsletter to keep up to date on every culinary moment.

Find a Dealer

Discover a Thermador dealer near you.


Visit a Thermador showroom to discover what's possible for your kitchen.