Refrigeration & Wine

Cleaning & Care

Appliance
How to clean the interior of the refrigerator, freezer, or wine refrigerator. Here's how to clean the interior of the refrigerator and freezer:

  • 1. Unplug the appliance or switch off the fuse.
  • 2. Remove all food, compartments, drawers, and shelves from the refrigerator.
  • 3. Clean the interior of the appliance with mild, warm, soapy water and a soft cloth. Wipe dry.
    • If the interior is stainless steel, always wipe with the grain. Do not use cleaners that are abrasive or contain chlorine since both are corrosive to stainless steel. Finish with a stainless steel conditioner.
  • 4. Wipe the door seal with clear water and dry thoroughly with a cloth.
  • 5. The compartment, drawers, and shelves can be washed with mild, warm, soapy water and a soft cloth. Dry thoroughly.
  • 6. Switch the appliance on and place everything back.
Visit the How-To Videos page and watch the "How to Clean a Refrigerator" video to learn more.


Here's how to clean the interior of the wine refrigerator:

  • 1. Unplug the appliance or switch off the fuse.
  • 2. Remove all the bottles.
  • 3. Clean the interior of the appliance with mild, warm, soapy water and a soft cloth. Wipe dry.
  • 4. Wipe the door seal with clear water and dry thoroughly with a cloth.
  • 5. Switch the appliance back on and place the bottles back.
How to clean the tray under the water dispenser. Here's how to clean the tray:

  • 1. Remove the grate.
  • 2. Remove the water that has collected in the tray with a sponge or an absorbent cloth.
  • 3. If desired, disinfect the tray with a pH-balanced dishwashing liquid and wipe dry when finished.
How to clean the door seal. Wipe the door seal with clear water and dry thoroughly with a cloth.
How to clean stainless steel surfaces. Use mild soapy water and a soft cloth to clean stainless steel surfaces. Wipe in the direction of the stainless steel grain when washing and drying. Rinse with water and wipe dry to avoid watermarks. Do not use cleaners that are abrasive or contain chlorine since both are corrosive to stainless steel. For added shine, apply a stainless steel conditioner and wipe off the excess with a soft cloth.

Visit the How-To Videos page and watch the "Cleaning Stainless Steel Appliances" video to learn more.

Warning: Stainless steel conditioners and cleaners can have negative effects on materials other than stainless steel. Do not apply stainless steel conditioners and cleaners to control labels, logos, or black stainless steel.
There is rust on the stainless steel surface. Unfortunately, you cannot remove rust.

To help ensure the appliance does not rust, always clean the stainless steel surface in the direction of the finish. When cleaning, use a mild cleaner and never use abrasive cleaners. After cleaning, use a stainless steel conditioner to condition the surface.

Visit the How-To Videos page and watch the "Cleaning Stainless Steel Appliances" video to learn more.
Filters
How to change the water filter. Not all models use water filters so please refer to your owner's manual to see if this applies to your model. If you do not know have your owner's manual, you can download it here.

First locate your water filter. Refer to your owner's manual if you have trouble finding it.

If your water filter is located on the bottom left of the appliance, follow the steps below.
  • 1. Open your new water filter and remove any plastic wrap. If your new filter is packaged with a cap, make sure to remove it.
  • 2. To remove the old water filter, turn its cap counter-clockwise and pull the filter out.
  • 3. Remove the cap and attach it to the new water filter.
  • 4. Insert the new filter and the cap back into the filter compartment and turn the cap clockwise. Align the cap with the lines on the compartment to lock it in place.
  • 5. Visit the How-To Videos page and watch the "How to Replace a Water Filter" video for a guided tutorial.

If your filter is located on the top right of the appliance, follow these steps, follow the steps below.
  • 1. Open your new water filter and remove any plastic wrap. If your new filter is packaged with a cap, make sure to remove it.
  • 2. To access the old water filter, reach into the recess below the filter cover. Pull the cover slightly forward and move it to the bottom left. The filter is now accessible.
  • 3. Turn the old water filter counter-clockwise to remove it.
  • 4. Insert the new filter and turn it clockwise.
  • 5. Once the filter is secure, move the filter cover to the right and slide it back as far as it can go.
We recommend changing your water filter approximately every 6 months to help achieve fresh water. Click hereto learn how to purchase a water filter for your refrigerator or freezer.
How to change the carbon odor filter. Change the carbon odor filter if there are lingering odors in your refrigerator. Review your owner's manual to learn how to change the filter. If you do not know have your owner's manual, you can download it here. Click here to learn how to purchase a carbon odor filter.

Usage & Operation

Malfunction & Control Panel
The appliance does not turn on. There are several solutions for this problem:

  • The appliance may not be plugged in. Check to see if it is plugged in.
  • The main switch is turned off. Make sure to turn the unit on.
  • Check to see if you are experiencing a power failure.
  • The power may not be flowing to the socket. Check if there is electricity in the outlet in question by using another small object that runs on electricity (e.g., hair dryer). If there is no electricity in the outlet, consult an electrician.
  • The fuse may have blown or the circuit breaker tripped. Replace the fuse or reset the circuit breaker.
The displays do not illuminate. There are several solutions for this problem:

  • Connect the power plug if it has not been inserted correctly.
  • The fuse tripped. Check the fuse.
  • The power has failed. Check whether the power is on.
The refrigeration unit is switching on more frequently and for longer. There are several solutions for this problem:

  • The appliance was opened frequently. Keep the appliance closed as much as possible and only open when necessary.
  • The ventilation openings are covered up. Remove any obstacles that may be blocking the ventilation openings.
  • Large quantities of fresh foods have been placed in the refrigerator. Switch on super cooling.
The interior light is not working. Only an authorized Thermador servicer can repair the light. Please schedule a service visit.
The display indicates "E". The electronics have detected a fault. Please schedule a service visit.
The Water Filter Symbol is flashing. There are several solutions for this problem:

  • The water filter is old and needs to be replaced. For instructions on replacing your water filter, scroll up to Cleaning & Care > Filters. If it has already been replaced, check to ensure that the water filter has been correctly installed and has been fully rotated, sitting snugly in the filter compartment. Make sure the lines on the filter cap are aligned with the lines on the compartment.
  • For certain models, the Water Filter Symbol will continue to flash until the LIGHT / FILTER button or the SUPER COOL button has been pressed down simultaneously with the ICE button for 3 seconds. After this is done, the Water Filter Symbol will stop flashing and the new filter will be activated. Refer to your owner's manual for additional information. If you do not know have your owner's manual, you can download it here.
Click here to learn how to purchase a water filter.
Temperature, Food Storage & Odors
What is the recommended temperature for the refrigerator or freezer? The recommended temperature for the refrigerator is 4°C (39°F).

The recommended temperature for the freezer is –18°C (0°F).
Can I put warm food in my refrigerator? No, do not place warm or hot food in the refrigerator. Make sure they cool down before placing into the refrigerator.
What packaging should I use to store my food in the freezer? You can use the following to store your food:
  • Plastic foil
  • Aluminum foil
  • Tubular foil made of polyethylene (PE)

Do not use the following to store your food:
  • Wrapping paper
  • Greaseproof paper
  • Cellophane
  • Garbage bags
  • Used grocery bags
There is odor in the refrigerator. There are several solutions for this problem:

  • If your refrigerator is new, this is normal. After 24 hours of operation, the odor should disappear.
  • If your refrigerator is not new and has lingering odors, turn it off, remove all the food, and clean the interior. After cleaning, turn it back on and place the food back in. Make sure to seal strong-smelling foods in order to prevent odors from forming. Wait 24 hours and if the odor is still there, change the carbon odor filter. Review your owner's manual to learn how to change the filter. If you do not know have your owner's manual, you can download it here. Click here to learn how to purchase the filter.
Ice Maker & Water Dispenser
There is very little or no water dispensed from the water dispenser. There are several solutions for this problem:

  • Check to ensure that the water filter has been correctly installed and has been fully rotated, sitting snugly in the filter compartment. The lines on the filter cap should align with the lines on the compartment. For instructions on replacing your water filter, scroll up to Cleaning & Care > Filters.
  • The shut-off valve may not be completely open. Adjust the shut-off valve so that it is completely open.
  • The water connection line may have kinks in it. Shut off the water supply and straighten out the kinks. Have any damaged water connection lines replaced with original manufacturer parts. Click here to learn how to purchase replacement parts.
  • The water filter is old or clogged and will need to be replaced. Click here to learn how to purchase a water filter. Refer to your owner's manual to learn which filter your appliance uses. If you do not know have your owner's manual, you can download it here. For instructions on replacing your water filter, scroll up to Cleaning & Care > Filters.
There are particles in the dispensed water or ice cubes. Particles in dispensed water - When water flows through the water filter for the first time, it may contain carbon dust from the filter cartridge. These suspended particles are not harmful. They will disappear after a short period of time.

Particles in ice cubes - Suspended particles are formed by mineral deposits when water is frozen and then allowed to thaw. These suspended particles are not harmful. They will disappear after a short period of time.
The dispensed water tastes or smells unpleasant. Dispense the water for several minutes. If the unpleasant taste or smell persists, change the water filter. For instructions on replacing your water filter, scroll up to Cleaning & Care > Filters. Do not use the water filter in places where the water is microbiologically harmful or is of an unknown quality without appropriate disinfection before or after connection to the water system.

Click here to learn how to purchase a water filter. Refer to your owner's manual to learn which filter your appliance uses. If you do not know have your owner's manual, you can download it here.
The dispensed water is cloudy. This is due to air bubbles. This is normal when water is dispensed for the first time. The air bubbles will disappear after a short period of time.
The ice maker is not functioning. There are several solutions for this problem:

  • The ice cube production is off and needs to be switched on.
  • The freezer compartment is too warm. Set the freezer temperature lower.
  • The ice cube container is not properly inserted. Make sure to fully insert the ice cube container.
  • There is low water pressure. Only connect the appliance to pipes with sufficient water pressure.
  • There is a kink in the water hose. Turn off the water supply and straighten out the kink. Replace the water hose, if necessary. Click here to learn how to purchase a replacement.
The ice maker is not making enough ice cubes. There are several solutions for this problem:

  • An ice cube may be jammed in the arm that measures the level of the ice cube container. Remove the ice cube container and release the jammed ice cubes with a blunt plastic tool. Do not use sharp or pointy objects as this could damage the appliance.
  • Do not leave the ice shovel in the ice cube container. If the shovel is left in the container, the sensor may not detect the correct fill level of the container and will stop producing ice.
  • The ice maker may have just been turned on or it may have just dispensed a large amount of ice. From the time the power is switched on, it may take approximately 24 hours before the unit will begin producing ice. Allow 72 hours after the power is switched on for full ice production levels. The ice maker should make 70 to 120 cubes every 24 hours once cooled.
  • The water pressure may be too low. Have it checked by a qualified person.
  • The freezer may be too warm. Review your owner's manual to learn how to set a lower temperature. If you do not have your owner's manual, you can download it here.
  • The ice maker may not be turned on. Refer to your owner's manual to learn how to turn it on. If you do not have your owner's manual, you can download it here.
  • The water filter is blocked or needs to be replaced. For instructions on replacing your water filter, scroll up to Cleaning & Care > Filters. Click here to learn how to purchase a water filter. Refer to your owner's manual to learn which filter your appliance uses. If you do not know have your owner's manual, you can download it here.
  • If your appliance is a built-in unit, make sure the ice bin is inserted correctly to activate the ice bin detection switch (located on the back wall).
The ice cubes taste stale. Discard the rest of the ice cubes and the ones produced over the next 24 hours. If the ice cubes still taste stale, change the water filter. The water filter should be changed every 6 months. For instructions on replacing your water filter, scroll up to Cleaning & Care > Filters.

Click here to learn how to purchase a water filter. Refer to your owner's manual to learn which filter your appliance uses. If you do not know have your owner's manual, you can download it here.
Noise / Sound & Condensation / Leak
There are clicking sounds coming from the appliance. Clicking sounds are caused by the motor, switches, or solenoid valves in the appliance. These are completely normal operating sounds and there is nothing wrong with the appliance.
There are droning sounds coming from the appliance. Running motors in the appliance, such as the fan, cause these sounds. These are completely normal operating noises and there is nothing wrong with the appliance.
There are bubbling, humming, or gurgling sounds coming from the appliance. The refrigerant flowing through the tubing causes these noises. These are completely normal operating sounds and there is nothing wrong with the appliance.
There are crackling sounds coming from the appliance. Crackling sounds may occur during the defrosting process due to large temperature differences. These are completely normal operating sounds and there is nothing wrong with the appliance.
The door alarm goes off. If the appliance door is opened for a long time, the door alarm (continuous audible signal) switches on. Close the door.
There is moisture on the refrigerator exterior or the rear interior wall. If there is moisture on the exterior of the refrigerator, there are several solutions for this problem:

  • The door may not be closed properly. Ensure that the contents of the refrigerator (including food items and interior drawers) are not preventing the door from closing. Check the door seals and clean or correct as necessary. Ensure that the refrigerator is aligned properly with a level.
  • Depending on your refrigerator’s geographic location, humidity may be very high. If this is the case, some condensation is normal and should be wiped off.

If there are ice or water droplets on the rear interior wall of the refrigerator, this is normal. Moisture will accumulate on the rear wall and become drops of water, which will disappear over time. Make sure that nothing in the refrigerator touches the rear wall or it may get wet.
Water is leaking from the appliance. The water connection is not tight. You will need to replace the water hose. Click here to learn how to purchase a replacement.
Wine Refrigeration & Other
The wine refrigerator temperature differs greatly from the set value. Switch off the appliance for 5 minutes. If the temperature is too warm, check it again after a couple of hours. If the temperature is too cold, check it again on the following day. If the problem persists, please schedule a service visit.
The wine refrigerator is switching on more frequently and for longer. There are several solutions for this problem:

  • The wine refrigerator was opened frequently. Keep the appliance closed as much as possible and only open when necessary.
  • The ventilation openings are covered up. Remove any obstacles that may be covering the ventilation openings.
How to change the seal around the door. We recommend having an authorized Thermador servicer change the seal. Please schedule a service visit.
The refrigerator door is higher than the freezer door. The refrigerator door will always be set slightly higher than the freezer door. This allows for self-adjustment as the refrigerator door storage area is adjustable to hold large food items.

Accessories

Replacement Parts, Accessories & Cleaners
How do I purchase a replacement part? Click here to learn how to purchase a replacement part.
What accessories and cleaners are available for my appliance and where can I purchase them? Refer to your owner's manual to learn what accessories and cleaners are available for your appliance and click here to learn how to purchase them.

If you do not have an owner's manual, you can download it here.
Which water filter should I use? Refer to your owner's manual to learn which filter your appliance uses. If you do not know have your owner's manual, you can download it here. Not all models use water filters so please refer to your owner's manual to see if this applies to your model.

Click here to learn how to purchase a water filter.

Home Connect

App Function
Is my smartphone or tablet compatible with Home Connect? For Apple products, smartphones and tablets with iOS 11.0 or higher are compatible. For Androids, smartphones and tablets with Android 6.0 or higher are compatible. Unfortunately, Windows devices are not compatible with Home Connect.
The app shuts itself down. Close the app and restart it. If it still does not work, update or reinstall the app.
The Android push messages are not displayed at the end of a program. If you use additional programs (e.g., Battery Optimizer, System Tools, and Software Manager), they may influence the notification function. Please reinstall the Home Connect app after a system update of your smartphone / tablet.
There is no Home Connect function found on the appliance. Check whether the appliance control panel has the Home Connect function. Is the appliance connected and switched on? You can also refer to your owner's manual to learn if your appliance has the Home Connect function. If you do not have an owner's manual, you can download it here.
The appliance is no longer available in the Home Connect app. There is one Super User per appliance. This is the user who is the first to connect the appliance with their Home Connect app. If the Super User deletes an appliance from their app, it will also be deleted from the app of the other users. The standard user can only delete an appliance from his user account. You will need to connect the appliance with the app again.
The appliance cannot be controlled away from home. Check to see if the appliance is connected to the internet. If the appliance is already connected, check if the remote function is activated on the appliance and make sure the internet speed is a minimum of 2 Mbit / second.
The appliance has reset to the factory settings. Resetting an appliance removes it from the Home Connect app. Please connect the appliance with the internet router again and re-register the appliance in the app.
The appliance cannot operate because the child lock is activated. The child lock needs to be switched off in the Home Connect app or on the appliance. Please refer to your owner's manual to learn how to do this. If you do not have an owner's manual, you can download it here.
Installation & Loading
There is no user account with the Apple App Store or Google Play Store. An account with Apple or Google is necessary to download the Home Connect app. Set up an account with Apple or Google to download the app.
Unable to download the app because the version of the Apple iOS or Android operating system is too old. Please update your smartphone / tablet's operating system.
The Home Connect app cannot be found in the App Store. Check the country settings of your smartphone / tablet before searching for the app. Depending on your country, the app may or may not be available.
Downloading the app takes a very long time or stops partway through. Due to its size, the app should only be loaded via Wi-Fi (not via mobile data).

Given the large volume of data, we recommend using a Wi-Fi connection to avoid additional costs.
Unable to install the Home Connect app with mobile data. Due to the size of the app, the program should be installed via Wi-Fi. Switch on the Wi-Fi and connect the smartphone / tablet with the Wi-Fi. In order to save data volume, install the app via Wi-Fi.
The Home Connect app does not load with mobile data. Due to its size, the app should only be loaded via Wi-Fi and not mobile data. Switch on the Wi-Fi and connect the smartphone / tablet with Wi-Fi.
Syncing & Connection
The Wi-Fi signal is not detected by the appliance. A Wi-Fi router must be available. The router must be suitable for WPA / WPA2 encryption and must transmit at 2.4 GHz or 5.0 GHz. (Note: The coffee machine only supports 2.4 GHz). No restrictions should be set on the router (ports, MAC address, etc.).
The appliance cannot connect to the router. This may happen if the Wi-Fi is turned off on the appliance, if the Wi-Fi signal is weak at the appliance, or if the router is not working properly (i.e. not sending out a Wi-Fi signal). If the router is working properly, switch on the Wi-Fi on the appliance via the menu control. If the Wi-Fi signal is weak, you will need to amplify the signal. You can use a Wi-Fi repeater or a powerline adapter with the Wi-Fi function to amplify the signal.
The appliance is not connecting to the router through the Wi-Fi Protected Setup (WPS) function. This happens when the WPS function on the router is disabled or if there is no WPS button on the router. Check the operating instructions of the router to find out whether WPS is supported and if so, how to activate it. If WPS is not supported by the router, use the manual connection mode in the Home Connect menu.
The appliance cannot connect with the Wi-Fi. Make sure your router is working properly and switch on the Wi-Fi on the appliance using the menu. Boost the Wi-Fi signal with a Wi-Fi repeater or use the powerline interface (dLAN) with the Wi-Fi function.
The Home Connect app cannot establish a connection to the appliance. There are several solutions for this problem:

  • The router is turned off. Make sure the router is on.
  • The Wi-Fi password has been changed on the router and not on the appliance. Make sure to enter the correct password.
  • A new router has been installed. Switch on the Wi-Fi on the router and connect the appliance with the router.
A device cannot connect with the appliance even though other devices are already connected to the appliance. A maximum of 8 smartphones / tablets can be connected to the appliance via Wi-Fi in the home. Check whether 8 smartphones / tablets are already connected.
What is the MAC address of my household appliance? This information is required to clear the appliance in the firewall. Go to the settings of your appliance. Select the menu item HOME CONNECT. If you are in the Home Connect menu, you can use the APPLIANCE INFO button to display the current IP address and the MAC address of the appliance.
Login & Registration
The user registration in the Home Connect app is unsuccessful. Re-register and wait for an e-mail confirmation. Follow the instructions in the e-mail and confirm your login by clicking on the link in the e-mail. Make sure there is no interruption to your internet connection when you are registering.
My e-mail address and / or password was not accepted on registration. Please make sure your e-mail is in the following format: email@example.com. If the e-mail has already been registered, please use a different e-mail. If there is already a Home Connect ID with your e-mail address, check your inbox to see if you already received an activation e-mail.

The password must comply with these requirements:
  • 8 characters long
  • Have at least 1 digit, 1 letter, and 1 special character
  • First 3 characters must be different from each other
There is no e-mail confirmation received following registration. Please check all your e-mail boxes including your spam. If you still have not received anything, please register again.
I forgot my password for the Home Connect app. Start the Home Connect app on your device. On the login screen, press FORGOTTEN PASSWORD and enter your Home Connect ID (e-mail address). You will receive an e-mail with a new password. This password must be changed when you log in with it for the first time.