Cleaning & Care
|How to clean the surface of my oven.||
Stainless steel surfaces - Clean stainless steel areas by using mild soapy water and a soft cloth. Wipe in the direction of the stainless steel grain when washing and drying. Rinse with water and wipe dry to avoid watermarks. Do not use cleaners that are abrasive or contain chlorine since both are corrosive to stainless steel. For added shine, apply a stainless steel conditioner and wipe off the excess with a soft cloth.
Visit the How-To Videos page and watch the "Cleaning Stainless Steel Appliances" video to learn more.
Warning: Stainless steel conditioners and cleaners can have negative effects on materials other than stainless steel. Do not apply stainless steel conditioners and cleaners to control labels, logos, or black stainless steel.
Porcelain surfaces - Immediately wipe up acidic spills like fruit juice, milk, and tomatoes with a dry cloth. Do not use a damp sponge or cloth on hot porcelain. When the oven is cool, clean it with hot, soapy water and a soft cloth. Rinse and dry. It is normal for porcelain to show fine lines with age due to exposure to heat and food. We do not recommend oven cleaners because they can remain on the oven porcelain after being wiped off and can emit odors during cooking.
Painted surfaces - Wash with hot, soapy water and a soft cloth. Rinse and dry. Do not use powdered cleaners, steel wool pads, oven cleaners, and other abrasive cleaning materials.
|How to clean an oven that does not have the self-cleaning feature.||
After the oven has cooled, use hot, soapy water and a nonabrasive sponge. Only use mild cleaners such as Soft Scrub, Bon-Ami, or Ajax. Rub lightly with a nonabrasive sponge and rinse thoroughly to remove any residue from the cleaners. Dry with a soft cloth.
If food has burned onto the oven and is difficult to remove, use a mild cleaner with an SOS or Brillo pad and rub gently. SOS and Brillo pads may scratch the porcelain. This does not affect the oven performance.
We do not recommend using oven cleaners because they can remain on the oven porcelain after being wiped off and can emit odors during cooking.
|How to prevent stains on the porcelain surface.||Stains can occur from liquid spills. Always clean up any liquid spills in the oven. Wipe with a damp cloth and then a dry cloth to prevent stains. Porcelain can also discolor over time. This is normal and will not affect the oven's operation.|
|How to clean the oven window and fiberglass gasket.||
Oven window - Use hot, soapy water and a nonabrasive sponge. Squeeze most of the water out before wiping. Rinse the glass and dry.
Fiberglass gasket - Do not clean the fiberglass gasket.
|How to remove the spots that remain inside the oven window after self-cleaning.||After the oven has cooled, wash the glass with hot, soapy water and a nonabrasive sponge. Squeeze most of the water out before wiping. Rinse the glass and dry. You can also use a glass cleaner if needed.|
|How to change the oven light.||
Refer to your owner's manual to learn how to change your oven light. If you do not have an owner's manual, you can download it here.
You can also visit the How-To Videos page and watch the "How to Replace an Oven Light Bulb" video to learn more.
If it is hard to remove the lens cover, there may be soil build-up around the lens cover. Wipe the lens cover area with a clean dry towel to remove the soil.
|How to activate the oven's self-cleaning feature.||
All models have slightly different instructions. Please refer to your owner's manual to learn how to self-clean your oven. If you do not have one, you can download it here.
Before activating the self-cleaning feature, make sure to remove all racks and pans and wipe away loose soil / debris from the oven cavity. Visit the How-To Videos page and watch the "Preparing Your Oven for Self-Cleaning" video to learn more.
|The oven does not self-clean properly.||
Before running the self-cleaning feature, allow the oven to cool, wipe away loose soil / debris or heavy spills, and remove the racks and all other accessories from the oven. Set the oven for the maximum self-cleaning time if the oven is badly soiled.
Visit the How-To Videos page and watch the "Preparing Your Oven for Self-Cleaning" video to learn more.
|Can I use an oven cleaner for my self-cleaning oven?||No, we do not recommend using oven cleaners or other chemical cleaners for self-cleaning ovens. The porcelain surface is smooth and these types of cleaners may cause surface damage.|
|Can I self-clean two wall ovens at the same time?||No. You can only use the self-cleaning feature one oven at a time.|
|There is limescale in the steam oven.||
You will need to descale your oven. Run the DESCALE program. Refer to your owner's manual to learn how to activate this program. If you do not have an owner's manual, you can download it here.
Click here to learn how to purchase descaler for your steam oven.
|How to descale a steam oven.||
Refer to your owner's manual to learn how to activate the DESCALE program. If you do not have an owner's manual, you can download it here.
Click here to learn how to purchase descaler for your steam oven.
|How to clean the oven racks.||
Flat racks - Wash with hot, soapy water and a soft cloth. Rinse and dry. Do not use the self-cleaning feature to clean the racks because they will lose their shiny finish and may not glide smoothly. If this happens, wipe the rack edges with a small amount of vegetable oil and then wipe off.
Telescopic / gliding racks - Wash with hot, soapy water and a soft cloth. Rinse and dry. Do not use the self-cleaning feature to clean the racks. Avoid getting cleaning powder or residue in the telescopic slides. Re-lubricate the telescopic slides as needed by using high-temperature food-grade lubricants.
|How to clean the oven's broiling pan and grid.||Both can be washed with hot, soapy water and a soft cloth. Rinse and dry. Do not clean the broiling pan and grid in the oven during self-cleaning.|
|How to clean the meat probe.||Wipe the meat probe with soapy water. Do not submerge in the water or wash in the dishwasher.|
Usage & Operation
|The oven is not operating.||
There are several solutions for this problem:
|The oven does not start or it switches off shortly after starting.||The door did not close properly. Open and make sure to close the door properly. Check to see if any food remnants or foreign objects are jammed in the door. If there are, remove them.|
|The display / controls do not work.||
Be sure the control surface is clean and dry. Touch the center of the touch key using the flat part of your finger.
If only parts of the display / controls are not working, turn the oven off at the circuit breaker and wait for 5 minutes. Turn the circuit breaker back on and the oven should reset itself and be operable. If this does not solve the problem, you will need to schedule a service visit.
If the whole display is not working, open the oven door and see if the oven lights are working.
|The oven light is not working properly.||
There are several solutions for this:
|The oven temperature is too hot or cold.||
If the oven is too hot or cold, the oven thermostat needs adjustment. Refer to your owner's manual to learn how to adjust the thermostat. If you do not have an owner's manual, you can download it here.
If you have a double oven and both are on but the second oven will not heat above 80°C (175°F), the amperage for the oven's circuit may not be correct. Check the data plate for the correct number of amps required and be sure the amps are the same on the house circuit. This can also be caused by a blockage in the vent opening. Please check the vent opening and remove anything that might be blocking it.
|The fan still runs when the oven is off.||The fan may run even after the oven is off. This is normal and it will switch off automatically once the oven has cooled down.|
|The oven door is not functioning normally.||
If the oven door closes faster / slower than normal, this is normal. The soft-close door hinges contain a damping fluid that is affected by the temperature. If the oven is in a cold environment, the door will close slower than it will in a warmer environment. A warmer than normal environment, such as when cooking, may cause the door to close slightly faster.
If the oven door is locked and will not open even after cooling, turn the oven off at the circuit breaker and wait for 5 minutes. Turn the breaker back on. The oven should reset itself and will be operable.
If the door lock is defective, check whether food remnants or foreign objects are jammed in the door and remove.
|When is it necessary to preheat the oven?||
Preheat delicate foods that have short baking times, such as cookies, cakes, and muffins. These types of foods need more precision timing for good results. Conversely, roasts and casseroles do not require as precise timing.
Different baking modes require preheating. Refer to your owner's manual to learn which modes require preheating. If you do not have an owner's manual, you can download it here.
|Can I use two wall ovens at the same time for cooking and baking?||Yes. However, you cannot self-clean two wall ovens at the same time.|
|There is smoke during baking, grilling, or broiling.||When fatty foods are cooked in the oven (e.g., roasts), a certain amount of fat will be deposited onto the grill element. The next time the oven is turned on, this fat will burn off with an acrid smell. Leave the oven door closed during the oven warm-up process (5 to 10 minutes) and by that time most of the smoke should have dissipated. Make sure the oven is closed during baking, grilling, or broiling since this will reduce the amount of heat in the kitchen.|
|Baked goods are overdone or underdone.||
This may be caused by an error in the baking technique (human error) or the oven may not be performing optimally. Performing the Biscuit / Cookie Bake Test will help determine if the cause is a human or oven error. We use this test to help develop our ovens.
Purchase unbaked Pillsbury Biscuits or Pillsbury Sugar Cookies and following the instructions on the packaging.
|The food is browned unevenly or too dry.||
The food is browned unevenly - To obtain even browning and better baking results, make sure the baking pan is in the middle of the rack and the oven door is completely closed. Uneven browning can also occur if the temperature is too high so lower if needed. Please refer to your owner's manual to learn more baking instructions. If you do not have an owner's manual, you can download it here.
The food is too dry - The cooking time was set too long. Set a shorter cooking time or select a lower temperature. To retain moisture in the food, cover the food or add more liquid.
|How to know when a 20-lb. turkey is done inside and safe to serve.||Use a meat thermometer to check the internal temperature. It is safe to serve when it reads 74°C (165°F) in the stuffing or 80°C (175°F) in the turkey thigh. Remove the turkey from the oven and allow it to stand covered with foil for 15 - 20 minutes before taking the final reading.|
|Information on Thermador steam convection ovens.||
The steam convection oven features a 1.3-liter water tank that needs to be filled with tap water and inserted into the oven prior to use. When the oven is turned on to Steam or Combination Mode, the water flows through a small water pipe into a reservoir located at the bottom of the oven cavity. There, it is heated up via an electric element that sits below the reservoir. After the water reaches the boiling point of 100°C (212°F), it starts to generate steam in the cavity.
The steam carries latent energy that is released as soon as it encounters cooler food, so the energy from the steam is transported directly to the food. Because the density of steam is higher compared to hot air, it is also possible to cook at lower temperatures compared to normal cooking. (For example, compare sitting in a normal sauna at a temperature of 50°C (120°F) to sitting in a steam sauna at 50°C (120°F) – the steam sauna will feel much hotter. That physical phenomenon is used in steam cooking.)
The overall advantages of cooking with steam include:
|There is no steam or too much steam.||
No steam - If there is no steam visible at high temperatures, this is normal. At temperatures above 120°C (248°F), the steam will become invisible. If there is still no steam visible at low temperatures, the oven needs to be descaled. Refer to your owner's manual to learn how to descale your steam oven. Click here to learn how to purchase descaler for your steam oven.
Too much steam - If there is too much steam escaping from the top of the steam convection oven, the oven is not calibrated. Refer to your owner's manual to learn how to calibrate your oven.
If you do not have an owner's manual, you can download it here.
|There is condensation inside or outside of the steam oven.||
If there is condensation inside the oven, this is normal. Condensation is normal since moisture will evaporate from the food during the cooking process. When foods with high moisture content are prepared, increased condensation will accumulate in the cooking compartment or inner pane of the door.
If there is condensation on the outside of the steam oven, the appliance ventilation system is not working or the appliance door is not sealed properly.
|The steam oven does not reach the correct temperature.||Check whether the water tank is completely inserted. If the water tank is inserted correctly, please reset the appliance to the factory settings. Repeat the initial use settings and calibration. Refer to your owner’s manual to learn how to do this. If you do not have an owner's manual, you can download it here.|
|The refill water tank symbol appears even though the tank is full.||Check if the water tank is properly inserted. If it is, there may be something wrong with the detection system and you will have to schedule a service visit to get this fixed.|
|What kinds of foods can be cooked in the steam convection oven?||A large variety of foods can be cooked in the steam convection oven. This includes vegetables, roasted chicken and meats, seafood, hard-cooked eggs, bread, and pastries. Steam cooking retains vitamins and minerals better than traditional cooking.|
|How to convert regular recipes for the steam convection oven.||In general, the cooking time decreases by a quarter. For example, if it takes a chicken 1 hour to roast in a traditional oven, it will take about 45 minutes in a steam convection oven. Denser foods, such as casseroles and turkeys, will cook even faster. Use a meat thermometer to keep track of internal food temperatures.|
|What is convection?||An oven that has a fan, which constantly recirculates the heated air has convection mode. This moving air strips away the natural thermal barriers that surround food and allows the heat to start cooking sooner. It dries the food's outside surface, while the inside remains moist.|
|How can I get the best results from convection cooking?||Use low-sided, metal pans so the heat can reach as much of the food's surface as possible.|
|What rack positions do I use when I'm baking on 3 racks in the convection mode?||The rack positions that you would use would be rack positions 1, 2, and 4.|
|The oven is new and there is a strong odor and smoke when it's turned on.||
The smell is normal for new ovens and will disappear after several uses. You can also self-clean the oven to remove the smell more quickly.
The smoke is caused by factory oils. The oils will burn off. Rid oils faster by setting the oven on bake for 15 minutes or by wiping the oven with hot, soapy water before use.
|There is a burnt grease smell coming from the oven.||This is caused by deposits left on the heating element. Continue baking until the deposits have completely burnt away.|
|Do Thermador ovens vent outside?||No, they are internally vented.|
|How to set the time.||Refer to your owner's manual to learn how to set the time. If you do not have an owner's manual, you can download it here.|
|The AUTO SHUT-OFF is on.||The AUTO SHUT-OFF was activated because the oven was used for a very long time without the settings changing. Press STOP and restart if required.|
|How do I purchase a replacement part?||Click here to learn how to purchase a replacement part.|
|What accessories and cleaners are available for my oven and where can I purchase them?||
Refer to your owner's manual to learn what accessories and cleaners are available for your oven and click here to learn how to purchase them.
If you do not have an owner's manual, you can download it here.
|What pans should I use for baking cookies?||Shiny, aluminum cookie sheets with a single lip are preferred.|
|What are telescopic / gliding racks for?||
Telescopic / gliding racks extend out fully with ball bearing rack guides and will not tip over when fully extended. This allows people to safely handle heavy dishes without the risk of tipping over.
Click here to learn how to purchase additional telescopic / gliding racks.
|Is my smartphone or tablet compatible with Home Connect?||For Apple products, smartphones and tablets with iOS 11.0 or higher are compatible. For Androids, smartphones and tablets with Android 6.0 or higher are compatible. Unfortunately, Windows devices are not compatible with Home Connect.|
|The app shuts itself down.||Close the app and restart it. If it still does not work, update or reinstall the app.|
|The Android push messages are not displayed at the end of a program.||If you use additional programs (e.g., Battery Optimizer, System Tools, and Software Manager), they may influence the notification function. Please reinstall the Home Connect app after a system update of your smartphone / tablet.|
|There is no Home Connect function found on the appliance.||Check whether the appliance control panel has the Home Connect function. Is the appliance connected and switched on? You can also refer to your owner's manual to learn if your appliance has the Home Connect function. If you do not have an owner's manual, you can download it here.|
|The appliance is no longer available in the Home Connect app.||There is one Super User per appliance. This is the user who is the first to connect the appliance with their Home Connect app. If the Super User deletes an appliance from their app, it will also be deleted from the app of the other users. The standard user can only delete an appliance from his user account. You will need to connect the appliance with the app again.|
|The appliance cannot be controlled away from home.||Check to see if the appliance is connected to the internet. If the appliance is already connected, check if the remote function is activated on the appliance and make sure the internet speed is a minimum of 2 Mbit / second.|
|The appliance has reset to the factory settings.||Resetting an appliance removes it from the Home Connect app. Please connect the appliance with the internet router again and re-register the appliance in the app.|
|The appliance cannot operate because the child lock is activated.||The child lock needs to be switched off in the Home Connect app or on the appliance. Please refer to your owner's manual to learn how to do this. If you do not have an owner's manual, you can download it here.|
|There is no user account with the Apple App Store or Google Play Store.||An account with Apple or Google is necessary to download the Home Connect app. Set up an account with Apple or Google to download the app.|
|Unable to download the app because the version of the Apple iOS or Android operating system is too old.||Please update your smartphone / tablet's operating system.|
|The Home Connect app cannot be found in the App Store.||Check the country settings of your smartphone / tablet before searching for the app. Depending on your country, the app may or may not be available.|
|Downloading the app takes a very long time or stops partway through.||
Due to its size, the app should only be loaded via Wi-Fi (not via mobile data).
Given the large volume of data, we recommend using a Wi-Fi connection to avoid additional costs.
|Unable to install the Home Connect app with mobile data.||Due to the size of the app, the program should be installed via Wi-Fi. Switch on the Wi-Fi and connect the smartphone / tablet with the Wi-Fi. In order to save data volume, install the app via Wi-Fi.|
|The Home Connect app does not load with mobile data.||Due to its size, the app should only be loaded via Wi-Fi and not mobile data. Switch on the Wi-Fi and connect the smartphone / tablet with Wi-Fi.|
|The Wi-Fi signal is not detected by the appliance.||A Wi-Fi router must be available. The router must be suitable for WPA / WPA2 encryption and must transmit at 2.4 GHz or 5.0 GHz. (Note: The coffee machine only supports 2.4 GHz). No restrictions should be set on the router (ports, MAC address, etc.).|
|The appliance cannot connect to the router.||This may happen if the Wi-Fi is turned off on the appliance, if the Wi-Fi signal is weak at the appliance, or if the router is not working properly (i.e. not sending out a Wi-Fi signal). If the router is working properly, switch on the Wi-Fi on the appliance via the menu control. If the Wi-Fi signal is weak, you will need to amplify the signal. You can use a Wi-Fi repeater or a powerline adapter with the Wi-Fi function to amplify the signal.|
|The appliance is not connecting to the router through the Wi-Fi Protected Setup (WPS) function.||This happens when the WPS function on the router is disabled or if there is no WPS button on the router. Check the operating instructions of the router to find out whether WPS is supported and if so, how to activate it. If WPS is not supported by the router, use the manual connection mode in the Home Connect menu.|
|The appliance cannot connect with the Wi-Fi.||Make sure your router is working properly and switch on the Wi-Fi on the appliance using the menu. Boost the Wi-Fi signal with a Wi-Fi repeater or use the powerline interface (dLAN) with the Wi-Fi function.|
|The Home Connect app cannot establish a connection to the appliance.||
There are several solutions for this problem:
|A device cannot connect with the appliance even though other devices are already connected to the appliance.||A maximum of 8 smartphones / tablets can be connected to the appliance via Wi-Fi in the home. Check whether 8 smartphones / tablets are already connected.|
|What is the MAC address of my household appliance?||This information is required to clear the appliance in the firewall. Go to the settings of your appliance. Select the menu item HOME CONNECT. If you are in the Home Connect menu, you can use the APPLIANCE INFO button to display the current IP address and the MAC address of the appliance.|
|The user registration in the Home Connect app is unsuccessful.||Re-register and wait for an e-mail confirmation. Follow the instructions in the e-mail and confirm your login by clicking on the link in the e-mail. Make sure there is no interruption to your internet connection when you are registering.|
|My e-mail address and / or password was not accepted on registration.||
Please make sure your e-mail is in the following format: email@example.com. If the e-mail has already been registered, please use a different e-mail. If there is already a Home Connect ID with your e-mail address, check your inbox to see if you already received an activation e-mail.
The password must comply with these requirements:
|There is no e-mail confirmation received following registration.||Please check all your e-mail boxes including your spam. If you still have not received anything, please register again.|
|I forgot my password for the Home Connect app.||Start the Home Connect app on your device. On the login screen, press FORGOTTEN PASSWORD and enter your Home Connect ID (e-mail address). You will receive an e-mail with a new password. This password must be changed when you log in with it for the first time.|