Cleaning & Care

What should I consider before cleaning my microwave?

Make sure to unplug the microwave before cleaning. If the outlet is inaccessible, leave the microwave door open while cleaning. Make sure all parts are cool before cleaning.

How to clean the interior of the microwave.

Before cleaning, unplug the microwave. If the outlet is inaccessible, leave the microwave door open while cleaning. Make sure all parts are cool before cleaning. Wipe with a damp cloth and dry with a soft cloth. A mild detergent may also be used. Do not use oven cleaners, cleaners that contain chlorine and other harsh and abrasive cleaning detergents.

To prevent baked-on soil, clean food spatters or spilled liquids as they occur. To help loosen soil before cleaning, heat 2 cups of water in a 4 cup measuring container at high power for 5 minutes or until boiling.

How to clean the turntable.

Wash in warm, soapy water and wipe dry. The turntable can also be washed in the dishwasher.

How to clean the roller ring?

To remove odor, put a couple drops of lemon juice in a cup of water. Place a spoon in the cup to prevent delayed boiling. Heat the water for 1 to 2 minutes at the maximum power.

How to remove odors.

To remove odor, put a couple drops of lemon juice in a cup of water. Place a spoon in the cup to prevent delayed boiling. Heat the water for 1 to 2 minutes at maximum microwave power.

How to clean the exterior of the microwave.

Clean with a damp cloth and dry with a soft cloth. Never allow water to seep into ventilation openings since this can damage the microwave.

How to clean the control panel.

When cleaning the control panel, leave the microwave door open to prevent it from accidentally turning on. If the control panel becomes wet, use a soft cloth to dry. Do not use harsh detergents or abrasives.

How to clean stainless steel surfaces.

Clean stainless steel areas by using mild, soapy water with a soft cloth. Wipe in the direction of the stainless steel grain when washing and drying. Rinse with water and wipe dry to avoid watermarks. Do not use cleaning agents that are abrasive or contain chlorine since both are corrosive to stainless steel. For added shine, apply stainless steel conditioner and wipe off excess with a soft cloth.

Warning: Stainless steel conditioners and cleaners can have negative effects on materials other than stainless steel. Do not apply stainless steel conditioners and cleaners to control labels, logos, or black stainless steel.

The Thermador Stainless Steel Conditioner is available for purchase in the Thermador Authorized Distributor Store (part # 00576697). View Thermador YouTube Channel to learn how to clean stainless steel .

Usage & Operation

The microwave will not turn on.

There are several solutions to this problem:

  • Your power cord may not be plugged in. Check it and plug in the power cord if necessary.
  • You may be experiencing a power outage.
  • Power may not be flowing to the socket. Check if electricity is present at the outlet in question by using another small object that runs on electricity (e.g., hairdryer). If electricity is not present, consult a qualified electrician.
  • The fuse may have blown or the circuit breaker may be tripped. Replace the fuse or reset the circuit breaker.
The microwave will not start.

There are several solutions to this problem:

  • The door may not be closed completely. Shut it completely.
  • The START button may not have been pressed. Press the START button.
  • Another program may have been entered into the oven. Press the PAUSE/STOP button to cancel the program.
  • The PAUSE/STOP button may have been pressed accidentally. Program the oven again and then press the START button.

When microwave is operating, the ceramic tray makes noise.

The roller ring and microwave are dirty and needs to be cleaned. The roller ring can be washed in dishwasher or by hand with mild soapy water. The microwave oven can also be wiped with mild, soapy water. Make sure to dry before use.

The ceramic tray in the microwave wobbles or stops turning.

Make sure the ceramic tray is positioned correctly and placed properly on top of the roller ring. Food debris can also stick on the roller ring causing the tray to inconsistently turn so be sure to clean the roller rings as needed.

The rings can be purchased in the Thermador online accessories store . Visit the Accessory & Part Search section of the store and enter your appliance's model number to find the ring you need.

What dishes can I safely use in a microwave?

Only use microwave-safe dishes. Please refer to your owner's manual for a list of microwave-safe cookware.

Steam accumulates on the microwave door and warm air comes from the vents.

Steam sometimes condenses on the microwave’s cooler surfaces such as the door. This is normal and the microwave should be wiped dry with a soft cloth should this occur. During cooking, the food will give off steam and warm air. Most of the steam and warm air are removed from the microwave by the air which circulates inside the microwave. However, some steam may condense on cooler surfaces such as the microwave door.

The microwave has an odor and generates smoke when using the BAKE function.

Fat and grease that has built up on the interior ceiling and walls of the microwave may begin to smoke if not cleaned. It is essential that your microwave is wiped regularly, particularly after cooking.

The microwave causes interference with my TV.

Some radio and TV interference might occur when you use the microwave. This interference is similar to the interference caused by small appliances, such as mixers, vacuums, blow dryers, etc. It does not indicate a problem with the microwave.

Home Connect

Is my smartphone or tablet compatible with Home Connect?

For Apple products, iPhones, iPads, and iPod Touch devices with iOS 8.0 or higher are compatible. For Androids, smartphone and tablets with Android 4.1 or higher are compatible. Unfortunately, Windows devices are not compatible with Home Connect.

There is no Home Connect function found on the appliance.

Check whether the appliance has a Home Connect function. Is Wi-Fi or Home Connect available in the menu of the appliance? Is the appliance connected and switched on?

The appliance is no longer available in the Home Connect app.

There is one Super User per appliance. This is the user who was the first to connect the appliance with their Home Connect app. If an appliance is deleted by the Super User from their Home Connect app, the appliance will also be deleted from all other users in their Home Connect app. The standard user can only delete an appliance from his user account. Connect the appliance with the Home Connect app again.

The app shuts itself down.

Close the app and restart it. If it still does not work, update or re-install the app.

The appliance cannot be controlled away from home.

Check to see if the appliance is connected to the internet. If the appliance is already connected, check if the remote function is activated on the appliance and make sure the internet speed is a minimum of 2 Mbit/second (DSL, Wi-Fi, LTE, etc.).

The Android push messages are not displayed at the end of a program.

If you use additional programs (e.g., Battery Optimizer, System Tools, and Software Manager), they may influence the notification function. Please re-install the Home Connect app after a system update of your smartphone/tablet.

What is the MAC address of my household appliance?

This information is required to clear the appliance in the firewall. Go to the settings of your appliance. Select the menu item HOME CONNECT. If you are in the Home Connect menu, you can use the APPLIANCE INFO button to display the current IP address and the MAC address of the appliance.

The appliance has reset to the factory settings.

Resetting an appliance removes it from the Home Connect app. Please connect the appliance with the internet router again and re-register in the Home Connect app.

The appliance cannot operate because child lock is activated.

Child lock needs to be switched off in the Home Connect app or on the appliance. Please refer to your owner's manual to learn how to deactivate the child lock on the appliance or on the app.

There is no user account with Apple App Store or Google Play Store.

A user account with Apple or Google is necessary to download the Home Connect app. Set up an account with Apple or Google to download the app.

Unable to download app because version of Apple iOS or Android operating system is too old.

App requires iOS version 8 or higher and Android version requires 4.1 or higher. To update the Apple operating system, go to SETTINGS > GENERAL > SOFTWARE UPDATE. For Androids, go to SETTINGS > ABOUT PHONE/TABLE > SYSTEM UPDATES.

The Home Connect app cannot be found in the App Store.

Check the country settings of your tablet/smartphone before searching for the app. Depending on your country, the app may or may not be available.

Downloading the app takes a very long time or stops part way through.

Due to its size, the app should only be loaded via Wi-Fi (not via UMTS, LTE).

Given the large volume of data, we recommend using a Wi-Fi connection to avoid additional costs.

Installation of Home Connect app from the App Store with UMTS/LTE

Due to the size of the app the program should be loaded via Wi-Fi. Switch on Wi-Fi and connect smartphone/tablet with Wi-Fi. Do not start installation before in order to save UMTS/LTE data volume.

The Home Connect app does not load with UMTS, LTE, etc.

Due to its size, the app should only be loaded via Wi-Fi (not via UMTS, LTE). Switch on Wi-Fi and connect smartphone/tablet with Wi-Fi. Then, download and install the app.

The Wi-Fi signal is not detected by the appliance.

A Wi-Fi router must be available. Router must be suitable for WPA / WPA2 encryption and must transmit at 2.4 GHz (Home Connect system is not compatible with 5 GHz). No restrictions should be set on the router (ports, MAC address, etc.).

The appliance is not connecting to the router.

This may happen if there is no Wi-Fi reception on an appliance or if the router has no Wi-Fi function. If the router has the Wi-Fi function, switch on the Wi-Fi on the appliance via menu control and on the router. If the range is insufficient, use a Wi-Fi repeater or Powerline adapter with the Wi-Fi function to amplify the signal.

The appliance is not connecting to the router through the WPS function.

The WPS function on router may be disabled or the WPS button (automatic login) is not available. Check the operating instructions of the router to find out whether WPS is supported and if so, how to activate it. If WPS is not supported by the router, use the manual connection mode in the Home Connect menu.

The appliance cannot connect with the Wi-Fi.

Make sure to switch on the Wi-Fi on the appliance using the menu and on the router. Boost the Wi-Fi signal with a Wi-Fi repeater or use Power Line interface (dLAN) with the Wi-Fi function.

The Home Connect app cannot establish a connection to the appliance.

There are several solutions for this problem.

• Wi-Fi has been switched off on the router. If so, turn the Wi-Fi on.

• The Wi-Fi password has been changed on the router and not on the appliance. Make sure to enter the correct password.

• A new router has been installed. Switch on the Wi-Fi on the router and connect the appliance with the router again.

A device cannot connect with the appliance even though other devices are already connected to the appliance.

A maximum of 8 smartphones/tablets can be connected with the appliance via Wi-Fi in the home. Check whether 8 smartphones/tablets are already connected via Wi-Fi in the home.

The user registration in Home Connect app is unsuccessful.

Re-register and wait for an email confirmation. Follow the instructions in the email and confirm your login by clicking on the link in the email. Make sure there is no interruption to your internet connection when you are registering.

My email address was not accepted on registration.

Please make sure your email is in the following format: email@example.com. If the email has already been registered, please use a different email. If there is already a Home Connect ID with your email address, check your mailbox to see if you already have an activation email.

There is no email confirmation received following registration.

Please check all your email boxes including your spam. If you still have not received anything, please register again.

The password was not accepted on registration.

The password does not comply with the requirements. It must be at least 8 characters long and have at least 1 digit, 1 letter, and 1 special character. The first 3 characters must also be different from each other.

I forgot my password for the Home Connect app.

Start the Home Connect app on your device. On the login screen, press FORGOTTEN PASSWORD and enter your Home Connect ID (email address). You will receive an email with a new password. This password must be changed when you log in with it for the first time.


What kinds of accessories are available for my microwave?

Refer to your owner's manual to learn what accessories can be purchased for your microwave

Accessories can be purchased at your dealer or in the Thermador Authorized Distributor Store .

Cleaners such as stainless steel conditioner and cleaning cloths can also be purchased in the Thermador Authorized Distributor Store .

How can I find out which accessories go with my microwave?

Refer to your owner’s manual. If you do not have an owner's manual, you can download it at SUPPORT > CUSTOMER CARE > BROWSE MANUALS.