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Microwaves

Cleaning & Care

Appliance
What should I consider before cleaning my microwave? Make sure to unplug the microwave before cleaning. If the outlet is inaccessible, leave the microwave door open while cleaning. Make sure all parts are cool before cleaning.
How to clean the interior of the microwave. Before cleaning, unplug the microwave. If the outlet is inaccessible, leave the microwave door open while cleaning. Make sure all parts are cool before cleaning. Wipe with a damp cloth and dry with a soft cloth. A mild detergent may also be used. Do not use oven cleaners, cleaners that contain chlorine, and other harsh and abrasive cleaning detergents.

To prevent baked-on soil, clean food spatters or spilled liquids as they occur. To help loosen the soil before cleaning, heat half a liter of water in a 1-liter measuring container at high power for 5 minutes or until boiling.
How to clean the exterior of the microwave. Stainless steel exterior - Clean stainless steel areas by using mild soapy water with a soft cloth. Wipe in the direction of the stainless steel grain when washing and drying. Rinse with water and wipe dry to avoid watermarks. Do not use cleaners that are abrasive or contain chlorine since both are corrosive to stainless steel. For added shine, apply a stainless steel conditioner and wipe off the excess with a soft cloth.

Visit the How-To Videos page and watch the "Cleaning Stainless Steel Appliances" video to learn more.

Warning: Stainless steel conditioners and cleaners can have negative effects on materials other than stainless steel. Do not apply stainless steel conditioners and cleaners to control markings, labels, logos, black or smudge-proof stainless steel, and appliance interiors.

Control panel - When cleaning the control panel, leave the microwave door open to prevent it from accidentally turning on. Wipe the panel with a cloth dampened slightly with water only. Dry with a soft cloth. Do not scrub or use any sort of chemical cleaners.
How to remove odors. To remove odors, put a couple drops of lemon juice in a cup of water. Heat the water for 1 to 2 minutes at maximum power.
Accessories
How to clean the turntable. Wash in warm, soapy water and wipe dry. The turntable can also be washed in the dishwasher.
How to clean the roller ring. Clean with warm, soapy water. Rinse thoroughly and dry.

Usage & Operation

Power & Malfunction
The microwave will not turn on or start. If your microwave will not turn on, there are several solutions for this problem:

  • Your power cord may not be plugged in. Check and plug in the power cord if necessary.
  • You may be experiencing a power outage.
  • Power may not be flowing to the socket. Check if electricity is present at the outlet in question by using another small object that runs on electricity (e.g., hairdryer). If electricity is not present, consult a qualified electrician.
  • The fuse may have blown or the circuit breaker may be tripped. Replace the fuse or reset the circuit breaker.



If your microwave is on but will not start, there are several solutions for this problem:

  • The door may not be closed completely. Make sure to close it completely.
  • Check to see if packing material or other materials are stuck to the door seal.
  • Press the CLEAR / OFF key twice and attempt to re-enter the cooking instructions.
The power goes off before the cooking time has elapsed. There are several solutions for this problem:

  • If there has been a power interruption, remove the plug from the outlet. Wait for 10 seconds, then plug the microwave in again. If there was a power outage, the time on the display will show 00:00.
  • Reset the clock and any cooking instructions.
  • Reset the household circuit breaker or replace any blown fuses.
  • Press the CLEAR / OFF key twice and attempt to re-enter the cooking instructions.
  • Plug a different appliance into the power outlet. If the other appliance will not operate, have a qualified electrician repair the outlet.
  • Plug the microwave into a different power outlet.
The microwave is sparking. Remove any metallic utensils and cookware from the oven cavity. Do not microwave metal objects.
The LED lights are not working. Only an authorized Thermador servicer can fix this. You will need to schedule a service visit.
Steam accumulates on the microwave door and warm air comes from the vents. Steam sometimes condenses on the microwave’s cooler surfaces such as the door. This is normal and the microwave should be wiped dry with a soft cloth should this occur. During cooking, the food will give off steam and warm air. Most of the steam and warm air are removed from the microwave by the air, which circulates inside the microwave. However, some steam may condense on cooler surfaces such as the microwave door.
The microwave causes interference with my TV. Some radio and TV interference might occur when you use the microwave. This interference is similar to the interference caused by small appliances, such as mixers, vacuums, blow dryers, etc. It does not indicate a problem with the microwave.
Odors
The microwave has an odor and generates smoke when using the BAKE function. Grease that has built up on the interior ceiling and walls of the microwave may begin to smoke if not cleaned. It is essential that your microwave is wiped regularly, particularly after cooking.
Microwavable Dishes & Turntable
What types of dishes can I safely use in a microwave? The following types of dishes are microwave-safe:
  • Heat-resistant glass, glass ceramic, and earthenware
  • China
  • Microwave-safe plastics
  • Paper products

The following types of dishes are NOT microwave-safe:
  • Metal
  • Wood
  • Tightly covered cookware
Please refer to your owner's manual for a more comprehensive list of microwave-safe cookware. If you do not have an owner's manual, you can download it here.
When the microwave is operating, the turntable makes noise. The roller ring and microwave are dirty and need to be cleaned. Wash the roller ring with mild soapy water. The microwave oven can also be wiped with mild soapy water. Make sure to dry before use.
The turntable in the microwave wobbles or stops turning. Make sure the turntable is positioned correctly and placed properly on top of the roller ring. Food debris can also stick on the roller ring causing the tray to inconsistently turn so be sure to clean the ring as needed.

Accessories

Replacement Parts, Accessories & Cleaners
How do I purchase a replacement part? Click here to learn how to purchase a replacement part.
What accessories and cleaners are available for my microwave and where can I purchase them? Refer to your owner's manual to learn what accessories and cleaners are available for your microwave and click here to learn how to purchase them.

If you do not have an owner's manual, you can download it here.

Error Codes

"E" and a number appears on the display with a phone number

A malfunction has occurred.

Note any error codes that may appear on the display. Disconnect the appliance from the power supply by switching off the fuse in the fuse box and call Thermador Customer Support at 1-800-735-4328 for assistance with the error code.

E11 and a phone number

The touch buttons are not operating properly. This may be due to condensation on the keypad.

Clean the control panel with a dry cloth. Disconnect the appliance from the power supply by switching off the fuse in the fuse box and switch it back on after 10 seconds.