Induction Cooktops

Cleaning & Care

General Cleaning
What cleaners should I avoid when cleaning the induction cooktop? Do not use the following cleaners:

  • Cleaners that contain ammonia or chlorine bleach
  • Caustic cleaners (such as Easy Off®)
  • Abrasive cleaners
  • Dishwashing agents
  • Metal scouring pads
  • Scrub sponges
  • Soap-filled scouring pads
  • Flammable cleaners
These products can damage, scratch, and dull your cooktop.
How to clean a glass cooktop. Apply a small amount of glass cooktop cleaner to a soft, clean cloth. Wipe this on the cooled cooktop and then buff with a clean, dry towel.

Visit the How-To Videos page and watch the "How to Clean Glass Cooktops" video to learn more.

Warning: Do not use any cleaners on the glass while the surface is hot. The resulting fumes may be hazardous to your health and result in death or injury. A glass scraper may be used to scrape stuck-on food debris off the cooktop while the surface is hot.
How to remove stuck-on food debris from the cooktop. Use a glass scraper to remove stuck-on food debris from the cooktop.

Here's how to remove dried sugar, sugar syrup, milk, tomato spills, melted plastic film, and foil with a glass scraper. These types of debris can be removed while the cooktop is still hot:

  • 1. Turn off the cooktop and remove any cooking pans and utensils.
  • 2. Wearing an oven mitt, hold the scraper at a shallow angle (20 to 30°), being careful to not gouge or scratch the glass. Push the loosened soil off the heated area with the scraper.
  • 3. After the cooktop surface has completely cooled, remove the loosened soil and apply a glass cooktop cleaner.


Here's how to remove burnt-on debris with a glass scraper:

  • 1. After the cooktop has cooled, lay a damp paper towel or sponge on top of the debris for 30 minutes.
  • 2. Carefully remove the debris with the scraper. Use the scraper at a shallow angle (20 to 30°) with smooth strokes and avoid stabbing or chipping the surface.
  • 3. Remove the soil and apply a glass cooktop cleaner.

Visit the How-To Videos page and watch the "How to Clean Glass Cooktops" video to learn more.
How to clean stainless steel surfaces. Clean stainless steel areas by using mild soapy water with a soft cloth. Wipe in the direction of the stainless steel grain when washing and drying. Rinse with water and wipe dry to avoid watermarks. Do not use cleaners that are abrasive or contain chlorine since both are corrosive to stainless steel. For added shine, apply a stainless steel conditioner and wipe off the excess with a soft cloth.

Visit the How-To Videos page and watch the "Cleaning Stainless Steel Appliances" video to learn more.

Warning: Stainless steel conditioners and cleaners can have negative effects on materials other than stainless steel. Do not apply stainless steel conditioners and cleaners to control labels, logos, or black stainless steel.
Stains & Scratches
How to remove hard water stains. Minerals in some water can be transferred onto the cooktop surface and cause stains. Apply undiluted white vinegar with a soft, clean cloth. Then, recondition with a glass cooktop cleaner.
How to remove scratches, fractures, or cracks on the glass. Scratches - Unfortunately, scratches cannot be removed but your cooktop will continue to operate correctly. To help prevent scratches in the future, keep your cooktop and pan bases clean and dry and make sure your pots and pans do not have any rough or damaged areas.

Fractures and cracks - If your cooktop is fractured or cracked, it is no longer usable and you must switch off the fuse to prevent the risk of electric shock. We cannot accept warranty claims for scratches or fractures on the cooktop.

Usage & Operation

Power & Malfunction
The cooktop does not turn on. There are several solutions for this problem:

  • The cooktop may not be plugged in. Check to see if it is plugged in.
  • The main switch is turned off. Make sure to turn the unit on.
  • Check to see if you are experiencing a power failure.
  • The power may not be flowing to the socket. Check if there is electricity in the outlet in question by using another small object that runs on electricity (e.g., hair dryer). If there is no electricity in the outlet, consult an electrician.
  • The fuse may have blown or the circuit breaker tripped. Replace the fuse or reset the circuit breaker.
The cooktop is connected to the wrong main connection. Switch off the fuse in the fuse box and have the appliance connected correctly by an electrician.
The heating element does not heat up or the heat setting is flashing. There are several solutions for this problem:

  • The element which the cookware is on is not turned on. Check that you have turned on the correct element.
  • The cookware is too small for the heating element or it is not suitable for induction cooking. To determine if the cookware is suitable for induction, place a magnet on the bottom of the cookware. If it sticks, then it should be compatible with induction cooktops. Visit the How-To Videos page and watch the "Suitable Pots & Pans for Induction Cooktops" video to learn more.
Display & Control Panel
There is cookware on the cooking surface that is not being shown on the touchscreen display. There are several solutions for this problem:

  • There are more than eight items of cookware on the cooking surface. Remove the extra cookware.
  • The cookware is too small. A diameter between 3.5" and 13" is recommended. Alternatively, switch the positions of the cookware on the cooking surface.
  • The cookware may not be suitable for induction cooking. Use one that is suitable. To determine if the cookware is suitable for induction cooking, place a magnet on the bottom of the cookware. If it sticks, then it should be compatible with induction cooktops. Visit the How-To Videos page and watch the "Suitable Pots & Pans for Induction Cooktops" video to learn more.
There are two items of cookware on the cooking surface. However, only one item of cookware is shown on the touchscreen display. If two pots or pans are placed very close together on the cooking surface, the touchscreen display may show them as one item. Move the two items away from each other until the touchscreen display depicts them separately.
There is one item of cookware on the cooking surface. However, the touchscreen display is showing two or more. There are several solutions for this problem:

  • The base of the cookware may be deformed or embossed. If so, use cookware with a flat base.
  • The cookware may not be suitable for induction cooking. Use one that is suitable. To determine if the cookware is suitable for induction, place a magnet on the bottom of the cookware. If it sticks, then it should be compatible with induction cooktops. Visit the How-To Videos page and watch the "Suitable Pots & Pans for Induction Cooktops" video to learn more.
An "F" and a number appears on the display. If an "F" and a number flash in alteration on the display, your appliance has detected a fault. Refer to your owner's manual for possible solutions. If you do not have an owner's manual, you can download it here.
The control panel gets too hot. Do not place hot pots and pans close to the control panel. This can cause the panel to heat up. Always use cookware that is the same size as or smaller than the heating element.
Cooking
The food is cooked unevenly and there is uneven pan heat distribution. There are several solutions for this problem:

  • The base of the pan may be warped. Use a different pan.
  • Make sure to place the pan over the center of the heating element so the heat is evenly distributed.
Noise / Sound
There is a humming, buzzing, or crackling sound coming from the cooktop. The sound comes from the cookware. The amount of food and the cooking method can vary the intensity of the noise. The humming, buzzing, or crackling sound is normal and not a sign of malfunction.
There is a whistling sound coming from the cooktop. This occurs when there is empty cookware on an active heating element. The noise will disappear when you add food or water to the cookware.
The cooktop fan is making sounds. This is normal. The fan helps control the temperature of the electronics in the cooktop so it does not overheat. The fan may continue to run after the cooktop is turned off if the temperature detected is still too high.
Induction Cooktop Information
Induction vs. gas and electric cooktops. In general, induction cooktops boil water and warm up food much faster than gas and electric cooktops.

Induction cooktops are also more energy-efficient than gas and electric because the heat is distributed directly to the pot. This results in better simmering, less heat in the kitchen, and more precision when cooking.
The advantage of owning an induction cooktop with higher wattage. Induction cooktops with higher wattage have more power, which means the cookware will heat up faster.

Accessories

Replacement Parts, Accessories & Cleaners
How do I purchase a replacement part? Click here to learn how to purchase a replacement part.
What accessories and cleaners are available for my cooktop and where can I purchase them? Refer to your owner's manual to learn what accessories and cleaners are available for your cooktop and click here to learn how to purchase them.

If you do not have an owner's manual, you can download it here.
What types of cookware are suitable for my induction cooktop? In general, cookware made of cast iron, black metal, or iron is suitable for induction cooktops. Also, most stainless steel pans will work assuming that the sole of the pan is made out of a grade of stainless steel that is magnetic.

You can use the magnet test to see if your cookware can be used on induction cooktops. If the magnet sticks to the bottom of the cookware, it should be suitable. Visit the How-To Videos page and watch the "Suitable Pots & Pans for Induction Cooktops" video to learn more.

Click here to learn how to purchase cookware for induction cooktops.

Home Connect

App Function
Is my smartphone or tablet compatible with Home Connect? For Apple products, smartphones and tablets with iOS 11.0 or higher are compatible. For Androids, smartphones and tablets with Android 6.0 or higher are compatible. Unfortunately, Windows devices are not compatible with Home Connect.
The app shuts itself down. Close the app and restart it. If it still does not work, update or reinstall the app.
The Android push messages are not displayed at the end of a program. If you use additional programs (e.g., Battery Optimizer, System Tools, and Software Manager), they may influence the notification function. Please reinstall the Home Connect app after a system update of your smartphone / tablet.
There is no Home Connect function found on the appliance. Check whether the appliance control panel has the Home Connect function. Is the appliance connected and switched on? You can also refer to your owner's manual to learn if your appliance has the Home Connect function. If you do not have an owner's manual, you can download it here.
The appliance is no longer available in the Home Connect app. There is one Super User per appliance. This is the user who is the first to connect the appliance with their Home Connect app. If the Super User deletes an appliance from their app, it will also be deleted from the app of the other users. The standard user can only delete an appliance from his user account. You will need to connect the appliance with the app again.
The appliance cannot be controlled away from home. Check to see if the appliance is connected to the internet. If the appliance is already connected, check if the remote function is activated on the appliance and make sure the internet speed is a minimum of 2 Mbit / second.
The appliance has reset to the factory settings. Resetting an appliance removes it from the Home Connect app. Please connect the appliance with the internet router again and re-register the appliance in the app.
The appliance cannot operate because the child lock is activated. The child lock needs to be switched off in the Home Connect app or on the appliance. Please refer to your owner's manual to learn how to do this. If you do not have an owner's manual, you can download it here.
Installation & Loading
There is no user account with the Apple App Store or Google Play Store. An account with Apple or Google is necessary to download the Home Connect app. Set up an account with Apple or Google to download the app.
Unable to download the app because the version of the Apple iOS or Android operating system is too old. Please update your smartphone / tablet's operating system.
The Home Connect app cannot be found in the App Store. Check the country settings of your smartphone / tablet before searching for the app. Depending on your country, the app may or may not be available.
Downloading the app takes a very long time or stops partway through. Due to its size, the app should only be loaded via Wi-Fi (not via mobile data).

Given the large volume of data, we recommend using a Wi-Fi connection to avoid additional costs.
Unable to install the Home Connect app with mobile data. Due to the size of the app, the program should be installed via Wi-Fi. Switch on the Wi-Fi and connect the smartphone / tablet with the Wi-Fi. In order to save data volume, install the app via Wi-Fi.
The Home Connect app does not load with mobile data. Due to its size, the app should only be loaded via Wi-Fi and not mobile data. Switch on the Wi-Fi and connect the smartphone / tablet with Wi-Fi.
Syncing & Connection
The Wi-Fi signal is not detected by the appliance. A Wi-Fi router must be available. The router must be suitable for WPA / WPA2 encryption and must transmit at 2.4 GHz or 5.0 GHz. (Note: The coffee machine only supports 2.4 GHz). No restrictions should be set on the router (ports, MAC address, etc.).
The appliance cannot connect to the router. This may happen if the Wi-Fi is turned off on the appliance, if the Wi-Fi signal is weak at the appliance, or if the router is not working properly (i.e. not sending out a Wi-Fi signal). If the router is working properly, switch on the Wi-Fi on the appliance via the menu control. If the Wi-Fi signal is weak, you will need to amplify the signal. You can use a Wi-Fi repeater or a powerline adapter with the Wi-Fi function to amplify the signal.
The appliance is not connecting to the router through the Wi-Fi Protected Setup (WPS) function. This happens when the WPS function on the router is disabled or if there is no WPS button on the router. Check the operating instructions of the router to find out whether WPS is supported and if so, how to activate it. If WPS is not supported by the router, use the manual connection mode in the Home Connect menu.
The appliance cannot connect with the Wi-Fi. Make sure your router is working properly and switch on the Wi-Fi on the appliance using the menu. Boost the Wi-Fi signal with a Wi-Fi repeater or use the powerline interface (dLAN) with the Wi-Fi function.
The Home Connect app cannot establish a connection to the appliance. There are several solutions for this problem:

  • The router is turned off. Make sure the router is on.
  • The Wi-Fi password has been changed on the router and not on the appliance. Make sure to enter the correct password.
  • A new router has been installed. Switch on the Wi-Fi on the router and connect the appliance with the router.
A device cannot connect with the appliance even though other devices are already connected to the appliance. A maximum of 8 smartphones / tablets can be connected to the appliance via Wi-Fi in the home. Check whether 8 smartphones / tablets are already connected.
What is the MAC address of my household appliance? This information is required to clear the appliance in the firewall. Go to the settings of your appliance. Select the menu item HOME CONNECT. If you are in the Home Connect menu, you can use the APPLIANCE INFO button to display the current IP address and the MAC address of the appliance.
Login & Registration
The user registration in the Home Connect app is unsuccessful. Re-register and wait for an e-mail confirmation. Follow the instructions in the e-mail and confirm your login by clicking on the link in the e-mail. Make sure there is no interruption to your internet connection when you are registering.
My e-mail address and / or password was not accepted on registration. Please make sure your e-mail is in the following format: email@example.com. If the e-mail has already been registered, please use a different e-mail. If there is already a Home Connect ID with your e-mail address, check your inbox to see if you already received an activation e-mail.

The password must comply with these requirements:
  • 8 characters long
  • Have at least 1 digit, 1 letter, and 1 special character
  • First 3 characters must be different from each other
There is no e-mail confirmation received following registration. Please check all your e-mail boxes including your spam. If you still have not received anything, please register again.
I forgot my password for the Home Connect app. Start the Home Connect app on your device. On the login screen, press FORGOTTEN PASSWORD and enter your Home Connect ID (e-mail address). You will receive an e-mail with a new password. This password must be changed when you log in with it for the first time.