Ovens

How to clean the surface of my oven.

Stainless steel surfaces - Clean stainless steel areas by using mild soapy water and a soft cloth. Wipe in the direction of the stainless steel grain when washing and drying. Rinse with water and wipe dry to avoid watermarks. Do not use cleaners that are abrasive or contain chlorine since both are corrosive to stainless steel. For added shine, apply a stainless steel conditioner and wipe off the excess with a soft cloth.
Visit the How-To Videos page (opens in a new window) and watch the "Cleaning Stainless Steel Appliances" video to learn more.
Warning: Stainless steel conditioners and cleaners can have negative effects on materials other than stainless steel. Do not apply stainless steel conditioners and cleaners to control markings, labels, logos, black or smudge-proof stainless steel, and appliance interiors.
Porcelain surfaces - Immediately wipe up acidic spills like fruit juice, milk, and tomatoes with a dry cloth. Do not use a damp sponge or cloth on hot porcelain. When the oven is cool, clean it with hot, soapy water and a soft cloth. Rinse and dry. It is normal for porcelain to show fine lines with age due to exposure to heat and food. We do not recommend oven cleaners because they can remain on the oven porcelain after being wiped off and can emit odors during cooking.
Painted surfaces - Wash with hot, soapy water and a soft cloth. Rinse and dry. Do not use powdered cleaners, steel wool pads, oven cleaners, and other abrasive cleaning materials.

How to activate the oven's self-cleaning feature.

All models have slightly different instructions. Please refer to your owner's manual to learn how to self-clean your oven. If you do not have one, you can download it here. (opens in a new window)
Before activating the self-cleaning feature, make sure to remove all racks and pans and wipe away loose soil / debris from the oven cavity. Visit the How-To Videos page (opens in a new window) and watch the "Preparing Your Oven for Self-Cleaning" video to learn more.

There is limescale in the steam oven.

You will need to descale your oven. Run the DESCALE program. Refer to your owner's manual to learn how to activate this program. If you do not have an owner's manual, you can download it here. (opens in a new window)
Click here (opens in a new window) to learn how to purchase descaler for your steam oven.

How to clean the oven racks.

Flat racks - Wash with hot, soapy water and a soft cloth. Rinse and dry. Do not use the self-cleaning feature to clean the racks because they will lose their shiny finish and may not glide smoothly. If this happens, wipe the rack edges with a small amount of vegetable oil and then wipe off.
Telescopic / gliding racks - Wash with hot, soapy water and a soft cloth. Rinse and dry. Do not use the self-cleaning feature to clean the racks. Avoid getting cleaning powder or residue in the telescopic slides. Re-lubricate the telescopic slides as needed by using high-temperature food-grade lubricants.

How to clean the oven's broiling pan and grid.

Both can be washed with hot, soapy water and a soft cloth. Rinse and dry. Do not clean the broiling pan and grid in the oven during self-cleaning.

How to clean the meat probe.

Wipe the meat probe with soapy water. Do not submerge in the water or wash in the dishwasher.

The oven is not operating.

• The oven may not be plugged in. Check to see if it is plugged in.

• The power may not be flowing to the socket. Check if electricity is present at the outlet in question by using another small object that runs on electricity (e.g., hair dryer). If electricity is not present, consult an electrician.

• The fuse may have blown or the circuit breaker may have tripped. Replace the fuse or reset the circuit breaker.

The oven does not start or it switches off shortly after starting.

The door did not close properly. Open and make sure to close the door properly. Check to see if any food remnants or foreign objects are jammed in the door. If there are, remove them.

The display / controls do not work.

• If the lights are working, you will need to schedule a service visit. (opens in a new window)
• If the lights are not working, turn the circuit breaker off, wait for 5 minutes, and then turn it back on. If the display still does not work after turning the circuit breaker back on, you will need to schedule a service visit. (opens in a new window)

The oven light is not working properly.

• Replace or reinsert the light bulb if loose or defective. Use gloves or a small washcloth when handling the light bulb. Touching it with your fingers may deposit oils on it and cause it to burn out prematurely.

• The bulb may have burned out. Purchase a replacement bulb. Refer to your owner's manual to see which type of bulbs your oven uses. If you do not have an owner's manual, you can download it here. (opens in a new window)

• If the oven light is not turning off, make sure there is nothing blocking the oven door. Check if the hinge is bent.

The oven temperature is too hot or cold.

If the oven is too hot or cold, the oven thermostat needs adjustment. Refer to your owner's manual to learn how to adjust the thermostat. If you do not have an owner's manual, you can download it here. (opens in a new window)
If you have a double oven and both are on but the second oven will not heat above 80°C (175°F), the amperage for the oven's circuit may not be correct. Check the data plate for the correct number of amps required and be sure the amps are the same on the house circuit. This can also be caused by a blockage in the vent opening. Please check the vent opening and remove anything that might be blocking it.

The fan still runs when the oven is off.

The fan may run even after the oven is off. This is normal and it will switch off automatically once the oven has cooled down.

The oven door is not functioning normally.

If the oven door closes faster / slower than normal, this is normal. The soft-close door hinges contain a damping fluid that is affected by the temperature. If the oven is in a cold environment, the door will close slower than it will in a warmer environment. A warmer than normal environment, such as when cooking, may cause the door to close slightly faster.
If the oven door is locked and will not open even after cooling, turn the oven off at the circuit breaker and wait for 5 minutes. Turn the breaker back on. The oven should reset itself and will be operable.
If the door lock is defective, check whether food remnants or foreign objects are jammed in the door and remove.

When is it necessary to preheat the oven?

Preheat delicate foods that have short baking times, such as cookies, cakes, and muffins. These types of foods need more precision timing for good results. Conversely, roasts and casseroles do not require as precise timing.
Different baking modes require preheating. Refer to your owner's manual to learn which modes require preheating. If you do not have an owner's manual, you can download it here. (opens in a new window)

Can I use two wall ovens at the same time for cooking and baking?

Yes. However, you cannot self-clean two wall ovens at the same time.

There is smoke during baking, grilling, or broiling.

When fatty foods are cooked in the oven (e.g., roasts), a certain amount of fat will be deposited onto the grill element. The next time the oven is turned on, this fat will burn off with an acrid smell. Leave the oven door closed during the oven warm-up process (5 to 10 minutes) and by that time most of the smoke should have dissipated. Make sure the oven is closed during baking, grilling, or broiling since this will reduce the amount of heat in the kitchen.

Baked goods are overdone or underdone.

• If the biscuits / cookies turn out well during the baking times noted on the package, the oven is performing properly and does not need a service visit.

• If the biscuits / cookies turn out overdone or underdone during the baking times noted on the package, the oven needs to be checked by an authorized Thermador servicer. Please schedule a service visit. (opens in a new window)

The food is browned unevenly - To obtain even browning and better baking results, make sure the baking pan is in the middle of the rack and the oven door is completely closed. Uneven browning can also occur if the temperature is too high so lower if needed. Please refer to your owner's manual to learn more baking instructions. If you do not have an owner's manual, you can download it here. (opens in a new window)
The food is too dry - The cooking time was set too long. Set a shorter cooking time or select a lower temperature. To retain moisture in the food, cover the food or add more liquid.

How to know when a 20-lb. turkey is done inside and safe to serve.

Use a meat thermometer to check the internal temperature. It is safe to serve when it reads 74°C (165°F) in the stuffing or 80°C (175°F) in the turkey thigh. Remove the turkey from the oven and allow it to stand covered with foil for 15 - 20 minutes before taking the final reading.

Information on Thermador steam convection ovens.

• Better browning of meat
• No more dried out food
• Vegetables keep more vitamins and all nutrients
• Reheats food better than a microwave, as the food retains moisture, flavor, and texture

No steam - If there is no steam visible at high temperatures, this is normal. At temperatures above 120°C (248°F), the steam will become invisible. If there is still no steam visible at low temperatures, the oven needs to be descaled. Refer to your owner's manual to learn how to descale your steam oven. Click here (opens in a new window) to learn how to purchase descaler for your steam oven.
Too much steam - If there is too much steam escaping from the top of the steam convection oven, the oven is not calibrated. Refer to your owner's manual to learn how to calibrate your oven.
If you do not have an owner's manual, you can download it here. (opens in a new window)

There is condensation inside or outside of the steam oven.

• Check the installation and consult the installation instructions. If you do not have the installation instructions, you can download it here. (opens in a new window) Only well-ventilated appliances can remove moisture properly.

• Check whether the door seal is damaged or jammed. If needed, schedule a service visit. (opens in a new window)

The steam oven does not reach the correct temperature.

Check whether the water tank is completely inserted. If the water tank is inserted correctly, please reset the appliance to the factory settings. Repeat the initial use settings and calibration. Refer to your owner’s manual to learn how to do this. If you do not have an owner's manual, you can download it here. (opens in a new window)

The refill water tank symbol appears even though the tank is full.

Check if the water tank is properly inserted. If it is, there may be something wrong with the detection system and you will have to schedule a service visit (opens in a new window) to get this fixed.

What kinds of foods can be cooked in the steam convection oven?

A large variety of foods can be cooked in the steam convection oven. This includes vegetables, roasted chicken and meats, seafood, hard-cooked eggs, bread, and pastries. Steam cooking retains vitamins and minerals better than traditional cooking.

How to convert regular recipes for the steam convection oven.

What is convection?

An oven that has a fan, which constantly recirculates the heated air has convection mode. This moving air strips away the natural thermal barriers that surround food and allows the heat to start cooking sooner. It dries the food's outside surface, while the inside remains moist.

How can I get the best results from convection cooking?

Use low-sided, metal pans so the heat can reach as much of the food's surface as possible.

What rack positions do I use when I'm baking on 3 racks in the convection mode?

The rack positions that you would use would be rack positions 1, 2, and 4.

The oven is new and there is a strong odor and smoke when it's turned on.

The smell is normal for new ovens and will disappear after several uses. You can also self-clean the oven to remove the smell more quickly.
The smoke is caused by factory oils. The oils will burn off. Rid oils faster by setting the oven on bake for 15 minutes or by wiping the oven with hot, soapy water before use.

There is a burnt grease smell coming from the oven.

This is caused by deposits left on the heating element. Continue baking until the deposits have completely burnt away.

Do Thermador ovens vent outside?

No, they are internally vented.

How to set the time.

Refer to your owner's manual to learn how to set the time. If you do not have an owner's manual, you can download it here. (opens in a new window)

The AUTO SHUT-OFF is on.

The AUTO SHUT-OFF was activated because the oven was used for a very long time without the settings changing. Press STOP and restart if required.

How do I purchase a replacement part?

Click here (opens in a new window) to learn how to purchase a replacement part.

What accessories and cleaners are available for my oven and where can I purchase them?

Refer to your owner's manual to learn what accessories and cleaners are available for your oven and click here (opens in a new window) to learn how to purchase them.
If you do not have an owner's manual, you can download it here. (opens in a new window)

What pans should I use for baking cookies?

Shiny, aluminum cookie sheets with a single lip are preferred.

What are telescopic / gliding racks for?

Telescopic / gliding racks extend out fully with ball bearing rack guides and will not tip over when fully extended. This allows people to safely handle heavy dishes without the risk of tipping over.
Click here (opens in a new window) to learn how to purchase additional telescopic / gliding racks.

Is my smartphone or tablet compatible with Home Connect®?

For Apple products, smartphones and tablets with iOS 11.0 or higher are compatible. For Androids, smartphones and tablets with Android 6.0 or higher are compatible. Unfortunately, Windows devices are not compatible with Home Connect®.

The app shuts itself down.

Close the app and restart it. If it still does not work, update or reinstall the app.

The Android push messages are not displayed at the end of a program.

If you use additional programs (e.g., Battery Optimizer, System Tools, and Software Manager), they may influence the notification function. Please reinstall the Home Connect® app after a system update of your smartphone / tablet.

There is no Home Connect® function found on the appliance.

Check whether the appliance control panel has the Home Connect® function. Is the appliance connected and switched on? You can also refer to your owner's manual to learn if your appliance has the Home Connect® function. If you do not have an owner's manual, you can download it here. (opens in a new window)

The appliance is no longer available in the Home Connect® app.

There is one Super User per appliance. This is the user who is the first to connect the appliance with their Home Connect® app. If the Super User deletes an appliance from their app, it will also be deleted from the app of the other users. The standard user can only delete an appliance from his user account. You will need to connect the appliance with the app again.

The appliance cannot be controlled away from home.

Check to see if the appliance is connected to the internet. If the appliance is already connected, check if the remote function is activated on the appliance and make sure the internet speed is a minimum of 2 Mbit / second.

The appliance has reset to the factory settings.

Resetting an appliance removes it from the Home Connect® app. Please connect the appliance with the internet router again and re-register the appliance in the app.

The appliance cannot operate because the child lock is activated.

The child lock needs to be switched off in the Home Connect® app or on the appliance. Please refer to your owner's manual to learn how to do this. If you do not have an owner's manual, you can download it here. (opens in a new window)

There is no user account with the Apple App Store or Google Play Store.

An account with Apple or Google is necessary to download the Home Connect® app. Set up an account with Apple or Google to download the app.

Unable to download the app because the version of the Apple iOS or Android operating system is too old.

Please update your smartphone / tablet's operating system.

The Home Connect® app cannot be found in the App Store.

Check the country settings of your smartphone / tablet before searching for the app. Depending on your country, the app may or may not be available.

Downloading the app takes a very long time or stops partway through.

Due to its size, the app should only be loaded via Wi-Fi (not via mobile data).
Given the large volume of data, we recommend using a Wi-Fi connection to avoid additional costs.

Unable to install the Home Connect® app with mobile data.

Due to the size of the app, the program should be installed via Wi-Fi. Switch on the Wi-Fi and connect the smartphone / tablet with the Wi-Fi. In order to save data volume, install the app via Wi-Fi.

The Home Connect® app does not load with mobile data.

Due to its size, the app should only be loaded via Wi-Fi and not mobile data. Switch on the Wi-Fi and connect the smartphone / tablet with Wi-Fi.

The Wi-Fi signal is not detected by the appliance.

A Wi-Fi router must be available. The router must be suitable for WPA / WPA2 encryption and must transmit at 2.4 GHz or 5.0 GHz. (Note: The coffee machine only supports 2.4 GHz). No restrictions should be set on the router (ports, MAC address, etc.).

The appliance cannot connect to the router.

This may happen if the Wi-Fi is turned off on the appliance, if the Wi-Fi signal is weak at the appliance, or if the router is not working properly (i.e. not sending out a Wi-Fi signal). If the router is working properly, switch on the Wi-Fi on the appliance via the menu control. If the Wi-Fi signal is weak, you will need to amplify the signal. You can use a Wi-Fi repeater or a powerline adapter with the Wi-Fi function to amplify the signal.

The appliance is not connecting to the router through the Wi-Fi Protected Setup (WPS) function.

This happens when the WPS function on the router is disabled or if there is no WPS button on the router. Check the operating instructions of the router to find out whether WPS is supported and if so, how to activate it. If WPS is not supported by the router, use the manual connection mode in the Home Connect® menu.

The appliance cannot connect with the Wi-Fi.

Make sure your router is working properly and switch on the Wi-Fi on the appliance using the menu. Boost the Wi-Fi signal with a Wi-Fi repeater or use the powerline interface (dLAN) with the Wi-Fi function.

The Home Connect® app cannot establish a connection to the appliance.

• The router is turned off. Make sure the router is on.

• The Wi-Fi password has been changed on the router and not on the appliance. Make sure to enter the correct password.

• A new router has been installed. Switch on the Wi-Fi on the router and connect the appliance with the router.

A device cannot connect with the appliance even though other devices are already connected to the appliance.

A maximum of 8 smartphones / tablets can be connected to the appliance via Wi-Fi in the home. Check whether 8 smartphones / tablets are already connected.

What is the MAC address of my household appliance?

This information is required to clear the appliance in the firewall. Go to the settings of your appliance. Select the menu item HOME CONNECT® . If you are in the Home Connect® menu, you can use the APPLIANCE INFO button to display the current IP address and the MAC address of the appliance.

The user registration in the Home Connect® app is unsuccessful.

Re-register and wait for an e-mail confirmation. Follow the instructions in the e-mail and confirm your login by clicking on the link in the e-mail. Make sure there is no interruption to your internet connection when you are registering.

My e-mail address and / or password was not accepted on registration.

• 8 characters long
• Have at least 1 digit, 1 letter, and 1 special character
• First 3 characters must be different from each other

There is no e-mail confirmation received following registration.

Please check all your e-mail boxes including your spam. If you still have not received anything, please register again.

I forgot my password for the Home Connect® app.

Start the Home Connect® app on your device. On the login screen, press FORGOTTEN PASSWORD and enter your Home Connect® ID (e-mail address). You will receive an e-mail with a new password. This password must be changed when you log in with it for the first time.

This is a fault/error code.

1. Press any key to stop the beeping.

2. Reset the oven if necessary.

3. If the error code continues to show up, turn off the oven and call Thermador Customer Support at 1-800-735-4328 for assistance with the error code or to book a service visit.

This is a Home Connect® update error code.

Click here (opens in a new window) to resolve this.